Frequently Asked Questions
Waterford Creek | Future Residents | Current Residents | Cottonwood Residential Communities
Waterford
Creek
What is your pet policy?
We welcome up to two furry friends, weight limit is 75lbs. There is
a $250 pet fee per pet and $25 monthly pet rent per pet.
Additionally, after the apartment application is approved, each
animal must have an application completed on PetScreening.com.
There is a non-refundable animal application fee of $25 paid
directly to PetScreening.com. PetScreening.com will review the
application and approve the animal, regardless if it's a pet or
assistance animal.
Currently, the restricted breeds are Akita, Chow, Doberman, Pit
Bull, Rottweiler, American Staffordshire Terriers, English
Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other
breed with dominant traits geared towards aggression. Dogs of other
breeds mixed with any of the restricted breeds are not allowed.
Do all of your apartments have the same
finishes?
All of our apartments have granite countertops, stainless steel
appliances, glass-top stoves and two-tone cabinets. The two
bedrooms have double-sided refrigerators. Our 1st and 2nd
floors have stained concrete floors throughout the entire apartment
home and 3rd through 6th floors have porcelain tile in the common
areas and carpet in the bedrooms and closets.
Do all of your apartments include washer and
dryer?
Yes, all apartment homes come with a full-size, front-load washer
and dryer.
Do you have garages?
Yes, and carports too! Available for rental at $85/$30
respectively.
Do you have storage units available?
No we do not.
What is the parking policy at Waterford
Creek?
Parking is first come first serve. We have a 4-level gated parking
garage for resident parking and 2 levels of visitor parking. We do
require parking permits and visitor passes to park in the
garage.
What is included in the rent price?
The price shown on our website just includes your rent. All
residents pay for electric which is setup by you and placed in your
name through Duke Energy. Water, sewer, a $72.50 tech amenity
fee, $25 valet trash fee a $7.78 utility admin fee, a $7 trash fee,
and a $2.75 pest control fee is billed on the 1st of the month
though our third party billing company.
How do I setup electricity?
Once you apply and receive approval, you will contact the local
electric provider, Duke Energy.
Who is the provider for internet and cable in this
area?
It is already set up for you! We offer a tech amenity bundle
package!
What are the lease terms that are
offered?
We offer lease terms from 3 to 12 months, with different pricing
options for each month.
What are the hours for the amenities?
Residents have access to the pool area, and grills from dawn until
dusk, and clubhouse and co work space during office hours.
The fitness center and dog park are open 24/7.
What schools is Waterford Creek zoned
for?
Waterford Creek is zoned for Piney Grove Elementary, Albemarle Road
Middle School, and Butler High School.
For Future
Residents
How can I apply for an apartment?
Our application process is online and entirely
paperless making the process smooth and efficient for
you. From our website, click
Apply in the top menu bar or by choosing a floor plan, then
unit, then clicking Apply Online. Upon completing your
application, you will receive an email with a link to verify
your identity with Checkpoint ID. Please click this link
and follow the instructions.
What if I’m not ready to apply? What other options are
there?
If you’re not ready to apply, click
Email Us to send us your questions, or stop by to visit our
community. Our pricing does change daily so we encourage you to
apply as soon as possible to lock in the current rate.
How long do I have to move-in to my
apartment?
You may apply to move-in starting the date the unit is
available. The unit can be moved in to within
fourteen (14) days afterwards.
What do you look for in the application?
We use third-party, independent screening service that
views your credit, rental history, and employment history.
They also complete a background check.
Do you have furnished apartments?
No, we do not provide furnished apartments; however, you can reach
out to a local rental company to rent furniture.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and
community amenities.
Do I have to make an appointment, or do you accept
walk-ins?
We offer self-guided tours, and you do not need an
appointment. Please bring a valid government ID with
you. All prospects will have their ID verified with Checkpoint
ID prior to taking a self-guided tour.
Can I get a price reduction if I sign a longer lease or
pay for rent a year in advance?
We offer a variety of lease terms, and the prices vary based on the
length of the lease. We do not offer a discount for paying a year
in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection minimum
of $100,000 for the protection of our community. We also
recommend you obtain personal renter’s insurance for the protection
of your belongings. We do offer Resident Indemnity Management
insurance.
Click here for more information.
How accessible is the team at the local
office?
Our staff is available during office hours to assist you seven days
a week! You can also email us anytime, and we’ll respond during
office hours. All of our communities offer 24-hour emergency
maintenance, as well–simply call us and a member of our service
team will come out for emergency maintenance requests.
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For Current
Residents
How do I receive packages?
Packages are delivered to our office and available for pick up
during business hours.
How do I send packages?
With our "Shipping Made Easy" process, you can ship packages by
dropping them off in our leasing office. We'll hand them to
the courier for you! Click here
to learn more.
What fees will I need to pay if I have to break my
lease?
We require a 60-day notice to vacate and there is a termination fee
equal to 1.5 month's rent. Please review your specific lease
for details on the termination policy.
How do I pay my rent online?
Visit your Resident
Portal, and click Make a Payment.
How do I transfer to a new apartment?
To transfer to a new apartment, please contact the office to
discuss transfer options within Waterford Creek as well as
additional options if you are relocating out of the area. The
transfer fee is $250.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
Cottonwood Residential
Communities
Where are other Cottonwood Residential communities
located?
We are located throughout the United States. Click here to see all of
our communities.