Frequently Asked Questions

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    Waterford Creek |  Future Residents |  Current Residents |  Cottonwood Residential Communities  

    Waterford Creek

    What is your pet policy?
    We welcome up to two furry friends, weight limit is 75lbs. There is a $250 pet fee per pet and $25 monthly pet rent per pet. Additionally, after the apartment application is approved, each animal must have an application completed on PetScreening.com. There is a non-refundable animal application fee of $25 paid directly to PetScreening.com. PetScreening.com will review the application and approve the animal, regardless if it's a pet or assistance animal.

    Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression. Dogs of other breeds mixed with any of the restricted breeds are not allowed.

    Do all of your apartments have the same finishes?
    All of our apartments have granite countertops, stainless steel appliances, glass-top stoves and two-tone cabinets. The two bedrooms have double-sided refrigerators.  Our 1st and 2nd floors have stained concrete floors throughout the entire apartment home and 3rd through 6th floors have porcelain tile in the common areas and carpet in the bedrooms and closets. 

    Do all of your apartments include washer and dryer?
    Yes, all apartment homes come with a full-size, front-load washer and dryer. 
    Do you have garages?
    Yes, and carports too!  Available for rental at $85/$30 respectively.

    Do you have storage units available?
    No we do not.

    What is the parking policy at Waterford Creek? 
    Parking is first come first serve. We have a 4-level gated parking garage for resident parking and 2 levels of visitor parking. We do require parking permits and visitor passes to park in the garage.

    What is included in the rent price?
    The price shown on our website just includes your rent. All residents pay for electric which is setup by you and placed in your name through Duke Energy. Water, sewer,  a $72.50 tech amenity fee, $25 valet trash fee a $7.78 utility admin fee, a $7 trash fee, and a $2.75 pest control fee is billed on the 1st of the month though our third party billing company.

    How do I setup electricity?
    Once you apply and receive approval, you will contact the local electric provider, Duke Energy.

    Who is the provider for internet and cable in this area?
    It is already set up for you!  We offer a tech amenity bundle package!

    What are the lease terms that are offered? 
    We offer lease terms from 3 to 12 months, with different pricing options for each month.

    What are the hours for the amenities?
    Residents have access to the pool area, and grills from dawn until dusk, and clubhouse and co work space during office hours.  The fitness center and dog park are open 24/7. 

    What schools is Waterford Creek zoned for?
    Waterford Creek is zoned for Piney Grove Elementary, Albemarle Road Middle School, and Butler High School.

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    For Future Residents

    How can I apply for an apartment?
    Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online. Upon completing your application, you will receive an email with a link to verify your  identity with Checkpoint ID. Please click this link and follow the instructions.

    What if I’m not ready to apply? What other options are there?
    If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

    How long do I have to move-in to my apartment? 
    You may apply to move-in starting the date the unit is available. The unit can be moved in to within fourteen (14) days afterwards.

    What do you look for in the application?
    We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check. 

    Do you have furnished apartments?
    No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.

    Does it cost anything to take a tour?
    Absolutely not! There is no charge to view our apartments and community amenities. 

    Do I have to make an appointment, or do you accept walk-ins?
    We offer self-guided tours, and you do not need an appointment. Please bring a valid government ID with you. All prospects will have their ID verified with Checkpoint ID prior to taking a self-guided tour.  

    Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
    We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.

    What is the renters’ insurance policy?
    We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management insurance. Click here for more information.

    How accessible is the team at the local office?
    Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.

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    For Current Residents

    How do I receive packages?
    Packages are delivered to our office and available for pick up during business hours. 

    How do I send packages?
    With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office. We'll hand them to the courier for you! Click here to learn more.

    What fees will I need to pay if I have to break my lease?
    We require a 60-day notice to vacate and there is a termination fee equal to 1.5 month's rent. Please review your specific lease for details on the termination policy.  

    How do I pay my rent online?
    Visit your Resident Portal, and click Make a Payment.

    How do I transfer to a new apartment?
    To transfer to a new apartment, please contact the office to discuss transfer options within Waterford Creek as well as additional options if you are relocating out of the area. The transfer fee is $250.

    Will I be allowed to sublet my apartment?
    No, we do not allow sublets.

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    Cottonwood Residential Communities

    Where are other Cottonwood Residential communities located?
    We are located throughout the United States. Click here to see all of our communities. 

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